Eliana's was created in August 2019 as a dedication to my daughter Eliana. She was born on the 4th of October 2018 and was extremely premature at 23 + 5 weeks old, weighing just 504g. She was only given a 7% chance of survival but she has shocked everyone and proved them all wrong.
All our products are made with love, care and the utmost attention to detail. We use only the highest quality products to ensure all our customers are happy with their orders.
We are fully insured and CLP compliant.
All packages are shipped with Royal Mail 2nd class signed for. This is to ensure complete peace of mind for all our customers. Dispatch of orders will take place within 3-5 days of order.
Due to the nature of the product, we do not accept returns and products can only be refunded under certain circumstances. In the event of a damaged item upon receipt an exchange can be processed. The customer will need to return the damaged item within 7 days of receipt. The item must be unused and in original packaging. Please contact us through our email address and all items must be returned to the address provided on our postal label.
OPEN BOX ORDERS
During checkout you can choose to pay for your items but have them stored at our workshop by choosing the open box option. you can continue to shop at different times and add to your 'Box' each time you choose the open box shipping option. when you are ready for your Box to be shipped, please make a final order and chose the 'Close Open Box' option and pay for postage during checkout. All previous open box orders will be posted at the same time, including your current order. If you decide you no longer want your open box order, please contact us via email and we will be happy to refund you. This request can only be processed within 60 days of the 1st open box order. There will be an Administration and Storage fee of £5 for every Open Box Refund.